Felix Pinkston Jul 19, 2024 02:12
UneeQ is transforming customer interactions using AI-powered digital humans, enhancing realism and engagement with NVIDIA ACE technology.
UneeQ, a leading platform in the digital human space, is revolutionizing customer engagement by integrating AI-powered technology to create lifelike digital humans. According to the NVIDIA Technical Blog, UneeQ's innovative approach addresses the growing need for immersive and personalized customer interactions.
Enhancing realism and immersion with NVIDIA ACE
At the heart of UneeQ’s technology is Synanim, a proprietary AI animation system derived from 'synthetic animation'. Synanim orchestrates a broad spectrum of movements and emotional expressions in real time, enabling digital human avatars to convey complex sentiments such as friendliness, empathy, and warmth. The system goes beyond facial expressions, controlling subtleties like breathing rate and body weight shifts to enhance realism.
To achieve these lifelike interactions, UneeQ has integrated NVIDIA ACE microservices into Synanim. A key component is NVIDIA Audio2Face (A2F), which provides realistic facial animation and lip-sync during speech. This integration ensures low latency and highly believable conversations, creating a synchronized and natural visual representation of speech that significantly enhances user experience.
Driving success and customer confidence
UneeQ’s digital humans are designed to deliver personalized and emotionally impactful interactions across various scenarios, from e-commerce and customer assistance to sales training. This adaptability allows UneeQ’s clients to offer exceptional customer experiences, whether operating in the cloud or on-premises.
For instance, UneeQ’s digital humans have been deployed by Deutsche Telekom to educate users about their home Internet needs. By conducting diagnostics and suggesting connectivity strategies, these digital humans have significantly boosted customer confidence. Within weeks, Deutsche Telekom saw its online conversion rates double, eventually achieving a 5.8x increase.
Pushing the boundaries of digital human experiences
UneeQ continues to enhance its platform by incorporating features such as speech-to-text, text-to-speech, and advanced lip movement technologies. The integration of retrieval-augmented generation (RAG) technology further allows UneeQ to provide more informed and contextually appropriate responses, enhancing user satisfaction and trust in the platform’s capabilities.
By leveraging the power of NVIDIA ACE microservices, UneeQ aims to push the boundaries of digital human experiences in terms of performance, realism, and scalability. The company is set to showcase its latest innovations at SIGGRAPH 2024, where attendees can interact with a digital human leveraging ACE NIMs for animation and speech.
UneeQ’s session at SIGGRAPH 2024, titled 'The Key To Enterprise Success With Autonomous Digital Humans', will explore how enterprises are integrating digital humans to enable real-time, always-on customer interactions. UneeQ can be found at Booth IZ005 in the NVIDIA Inception Startups Innovation Zone.
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