Oyo Hotels and Homes is to offer customers with complimentary insurance cover  as part of the booking price on Oyo properties across India. The hospitality brand has partnered with Insurtech company, Acko General Insurance for this project.

Commenting on this new policy, Gaurav Ajmera, chief operating officer, India and South Asia, Oyo Hotels and Homes said, “The unique feature which has never been offered before in the Indian hospitality industry, designed in partnership with Acko, aims to cater to the unexpected, unplanned and isolated situations, that our guests across 300+ cities in the country, that choose Oyo as their preferred accommodation option, could face.”

This new policy offers insurance claim against situations like baggage loss, accidental cover, and medical expenses among others. This will be applicable for guests checking into Oyo Hotels, Oyo Home, Oyo Townhouse, Collection O, SilverKey, Capital O and Palette Resorts on bookings made through Oyo app, website, mobile website, direct bookings and walk-ins. After booking, guests will be able to view their insurance policy on the booking confirmation page.

Insurance coverage up to ₹10,00,000 is available for protection against accidental death, baggage loss (coverage up to ₹10,000) and accidental medical expenses (coverage up to ₹25,000).

Guests can claim insurance through websites of both the companies by following the below given steps:

On Oyo app and website:

  • Open Oyo app and go to ‘My Bookings’.
  • Select the particular stay that you want to claim for from the list of stay.
  • Click on the ‘Insurance’ option from your stay details page.
  • Select the type of claim, follow the next few steps, and your claim will be registered with Acko.

On Acko:

  • Go to acko.com and login with your mobile number registered on Oyo.
  • Under the ‘Claims’ section, select Oyo claims which opens your ‘My Account’ page.
  • Select the ‘Stay’ filter which opens all your stays.
  • Select the particular trip, click on the ‘Initiate Claim’ button below the Policy details section.
  • Select the type of claim, follow the next few steps, and your claim will be registered with Acko.

oyorooms.com, acko.com

Aneri Shroff