British Airways has launched a trial of new digital wayfinding maps at its Heathrow T3 and T5 hubs.
The maps can be accessed via wayfinding.maps.ba.com or via QR codes on digital screens at the airport, and as part of the trial links are also being sent out to customers travelling into Heathrow and connecting from destinations including New York JFK, Dubai, Mexico City, Atlanta, Dallas Fort Worth and Houston.
The interactive maps have been designed to help customers navigate their way through Terminals 3 and 5, with information on arrival and departure gates, the location of lounges, bathrooms and seating areas, and details on shops and their openings times.
Travellers on connecting services can input the details of their inbound and connecting flights, to be provided with an animated map and guide detailing how to get from the arrival gate, through flight connections and onto their departure gate.