As the Aerotrain connecting Kuala Lumpur International’s main terminal with the satellite concourse remains out of service, flag carrier Malaysia Airlines this week announced that it will introduce an exclusive private transfer service for business class and status customers.
From 1 February, Malaysia Airlines business suite, business class and Enrich Platinum passengers may use the all-electric private BMW i7 transfers when they depart KLIA.
The 24-hour service will not be available for oneworld Emerald status holders or passengers flying with any carrier other than Malaysia Airlines.
The BMW transfers will be in addition to the Premium Bus transfer (for first and business class passengers) currently provided by the airport operator following the temporary suspension of the Aerotrain service.
Solo travellers and couples will get their own dedicated car; the maximum capacity per car is for four passengers.
During the initial phase, this transfer service will only be available to departing passengers who can proceed to gate G1 in the main terminal building where the transfers will depart from.
Malaysia Airlines says it is currently working on creating an arrivals lounge in the satellite terminal, and then the plan is that soon the private BMW transfers will also be available in the other direction.
“With this exclusive service, we aim to enhance the travel experience for our top-tier customers, ensuring that they can enjoy premium comfort as part of their end-to-end journey with us,” said Malaysia Aviation Group (MAG) chief executive, Ahmad Luqman Mohd Azmi.
He added: “As the only carrier offering this temporary personalised service to our passengers in light of the aerotrain’s temporary suspension at KLIA Terminal 1, it underscores our dedication to elevating our standards of service to ensure a premium travel experience, while also reinforcing our commitment to embedding sustainable practices with the selection of the all-electric BMW i7 series. We look forward to extending this service to our arriving passengers as part of our continuous efforts to ensure a fuss-free and enjoyable experience driven by our inimitable Malaysian Hospitality.”