In a bid to ensure the safety of colleagues and guests during the ongoing Covid-19 pandemic phase and beyond, Hyatt has pledged to enhance its operational guidance and resources.
The initiative involves an accreditation process by the Global Biorisk Advisory Council (GBAC) at all their hotels worldwide. The hospitality brand plans to introduce a GBAC STAR accreditation through a performance-based cleaning, disinfection and infectious disease prevention programme, thereby enabling safe and healthy hotel environment. Detailed training will come into effect at more than 900 Hyatt hotels around the globe.
By September 2020, every Hyatt hotel will have at least one person on property trained as hygiene manager who will look after the improvised operational guidance and protocols.
These include increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces; implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events; prominently placed hand sanitiser stations throughout the property; protective masks and other equipment for hotel colleagues and social distancing guidance in public areas across hotels.
Daily surveys will be conducted to examine colleague comfort, a hotel’s cleanliness, working order and customer service, thereby allowing hotel leaders to make the necessary changes immediately.
Additionally, a working group of trusted medical and industry advisors will be deployed to address specific health and hygiene issues.
Hyatt has also set up a The Hyatt Care Fund, to support colleagues with financial pressures during these difficult times.
Mark Hoplamazian, president and CEO, Hyatt said, “The world as we knew it has been fundamentally changed by Covid-19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feel confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first.
“To do this, we must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining – bringing in the latest research, technology and innovation to make that happen. Hyatt’s Global Care and Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best – now and in the future.”
Photo courtesy of Christopher Taber