British Airways has flown its first flight from Hyderabad to London using local cabin crew based in India. The airline has created a crew base in Hyderabad to provide Indian customers with a more personal and reassuring service delivered in local language with touches that make them feel at home.
20 new recruits have just completed extensive flight safety and service training which took six-weeks in London. Customers will now benefit from the premium British Airways service and expertise customers expect with the assurance that there will be Telugu speaking crew members on every flight serving the Hyderabad – London route. Over the coming months the newly trained cabin crew will begin working on board flights BA276 and BA277.
Calum Laming, British Airways’ Chief Customer Officer said, “We are so pleased to be welcoming to the team our talented new colleagues in India. We are a global brand, and this region is hugely important to British Airways. Recruiting cabin crew local to Hyderabad means customers can enjoy their flight while being served by colleagues who have been trained to combine our British style and service, alongside Telegu language, culture and customs.”
British Airways has been flying to India for over 95 years and it currently operates 28 flights per week from five cities in India: Delhi, Mumbai, Bengaluru, Chennai and Hyderabad to London Heathrow.