Commenting on the news British Airways’ chief customer officer, Calum Laming, said:
“We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.
“We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”